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Ethics, Rights & Responsibilities
Lafayette General Medical Center’s staff adheres to ethical care and business practices. Our staff understands how these good practices significantly affects the patient experience and response to care, treatment and services.
Patients deserve care, treatment, and services that safeguard their personal dignity and respects their cultural, psychosocial and spiritual values.
Organization Ethics
- The hospital follows ethical behavior in its care, treatment, and services and business practices.
- The hospital addresses conflicts of interest.
- The integrity of decisions is based on identified care, treatment, and service needs of the patients.
- When internal or external review results in the denial of care, treatment, services, or payment, the hospital makes decisions regarding the ongoing provision of care, treatment, services, discharge or transfer based on the assessed needs of the patients.
Every patient shall have the following rights, none of which shall be abridged by the hospital or any of its staff:
Individual Rights
- You have the right to be involved in decisions about your care, treatment, and services provided.
- You have the right to an explanation regarding procedures or tests being performed on you prior to the procedure. If you do not understand you have the right to ask questions. You have the right to be informed and give consent for recording or filming made for purposes other than the identification, diagnosis, or treatment of your medical condition, and services.
- You have the right to receive adequate information about the person(s) responsible for the delivery of care, treatment, and services.
- You have the right to refuse care, treatment, and services in accordance with law and regulation.
- You have the right to have your wishes addressed relating to end-of-life decisions.
- You have the right when appropriate, to have your family informed about the outcomes of care, treatment, and services that have been provided, including unanticipated outcomes.
- You have the right to effective communication from your care providers.
- You and/or your family have the right of prompt resolution complaints.
- You have a right to lodge a complaint directly to the State of Louisiana without accessing the hospital’s complaint process.
- You have the right to have the family member of your choice and your personal physician notified promptly of your admission.
- You have the right to receive care in a safe setting.
- You have the right of confidentiality, privacy, and security.
- You have the right to access the contents of your clinical record within a reasonable time frame.
- You have the right to an environment that preserves dignity and contributes to a positive self-image.
- You have the right to be free from seclusion and restraints, which are not medically necessary.
- You have the right to be free from mental, physical, sexual, and verbal abuse or harassment, neglect, and exploitation.
- You have the right to pain management.
- You have a right to access protective and advocacy services.
- The hospital protects research subjects and respects their rights during research, investigation, and clinical trials involving human subjects.
Individual Responsibilities
As a patient, you have certain responsibilities. The hospital identifies the responsibilities of the patients and their families as follows:
- Providing information. Patients and families, as appropriate, must provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications, and other matters relating to their health. Patients and their families must report perceived risks in their care and unexpected changes in their condition. They can help the hospital understand their environment by providing feedback about service needs and expectations.
- Asking questions. Patients and families, as appropriate, must ask questions when they do not understand their care, treatment, and service or what they are expected to do.
- Following instructions. Patients and their families must follow the care, treatment, and service plan developed. They should express any concerns about their ability to follow the proposed care plan or course of care, treatment, and services. The hospital makes every effort to adapt the plan to the specific needs and limitations of the patients. When such adaptations to the care, treatment, and service plan are not recommended, patients and their families are informed of the consequences of the care, treatment, and service alternatives and not following the proposed course.
- Accepting consequences. Patients and their families are responsible for the outcomes if they do not follow the care, treatment, and service plan.
- Following rules and regulations. Patients and their families must follow the hospital’s rules and regulations.
- Showing respect and consideration. Patients and their families must be considerate of the hospital’s staff and property, as well as other patients and their property.
- Meeting financial commitments. Patients and their families should promptly meet any financial obligation agreed to with the hospital.
Patient Safety
LGMC is committed to providing a culture of safety throughout the organization. We encourage our patients and families to participate, 'speak up' and to report any concerns they have about the care they receive.
Speak up if you have questions or concerns, and if you don’t understand, ask again. It’s your body and you have a right to know.
Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right health care professionals. Don’t assume anything.
Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.
Ask a trusted family member or friend to be your advocate.
Know what medications you take and why you take them. Medication errors are the most common health care mistakes.
Use a hospital, clinic, surgery center, or other type of health care organization that has undergone a rigorous on-site evaluation against established state-of-the-art quality and safety standards, such as that provided by the Joint Commission.
Participate in all decisions about your treatment. You are the center of the health care team.
Our staff has been instructed to ask to verify your name and identification by reviewing your armband each time they administer a medication, draw blood or perform a procedure.
The staff has been instructed to wash their hands each time they enter and leave your room to prevent from spreading infections.
If you do have concerns, please feel free to ask to speak to your nurse, unit or department manager or the Patient Representative at 289-7280.
You may also contact the Joint Commission:
E-Mail:
complaint@jointcommission.org
Fax:
Office of Quality Monitoring
(630) 792-5636
Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Or for questions on how to file a concern you may call toll free: (800) 994-6610
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